Patient Information

Appointments are available with all Doctors and Allied Health.
Each patient and family member requiring a consultation should have their own appointment time slot.
If unable to attend an appointment please advise Reception, this will allow us to provide that appointment to another patient in need.
Appointments are given priority.
Walk in’s can be accommodated, however waiting times will vary each day.
Online appointments are available.
Non-attendance for online bookings for 2 visits, may have you suspended for online bookings.
Appointments should made for Care Plans, Childhood Immunisations, Pap smears.
If you require a long consultation please call reception to organise.

House calls are available to existing regular patients as per our Doctors discretion for chronic or palliative medical management. All effort should be made to bring the patient to the Centre because emergency and full medical equipment required for treatment cannot be available at house calls.

Our practice uses a deputising service.
In cases of emergency, please ring 000 for an ambulance or proceed to your nearest hospital – Blacktown Hospital or Baulkham Hills Private Hospital.

You can contact the Doctors at the Centre during normal operating hours. The Receptionist will take a message if the Doctor is in consultation with another patient and in cases of emergency your call will be put through to the Doctor. You are requested to keep your calls brief.

The doctor cannot give tests results over the telephone as these are very important and may need explanation in person.

Medical certificates are legal documents and cannot be issued without actually seeing the Doctor. These certificates cannot be issued retrospectively.

All medical records are strictly confidential and the contents cannot be disclosed to anyone without your consent or where justified by law. Our Centre complies with the Privacy Act 1988 including the ways we collect, store, use and disclose health information.

To ensure the best management we like to discuss your condition with you before referring you to a specialist. Please note we are not permitted by law to backdate specialist referrals, so please ensure that you have a current referral before you see the specialist.

The Practice is at times involved with Universities and other institutions in conduct of research. Although clinical information is used, no names or any other means of identification is used.

To maintain and constantly improve the standard of practice regular meetings are held between the Practice Staff and the Doctors to discuss suggestions and complaints made by the patients.

Recalls and reminders are organised by the practice to maintain continuity of your health care.
Recalls are notifiable by SMS, phone call or letter.

If you have any suggestions to improve the Practice, you are invited to speak to the Doctor directly. We believe that problems are best dealt with in the Practice. However if you feel the need to discuss the matter further, you can write to the Director of the Centre and if still not satisfied you can contact the Health Care Complaints Commission – whose details are:
Locked Mail Bag 18, Strawberry Hills NSW 2012 Ph : (02) 9219 7444